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Customer Reviews
Overall rating: 4.6 / 5 from 4722 reviews.
The entire experience was wonderful, and I love knowing that my flowers were delivered as expected and helped make someone’s day special. The roses were a beautiful way to express my feelings, and I appreciate the care that went into making the delivery happen. I would definitely recommend Lex&Roses to anyone looking to surprise someone special with a gorgeous bouquet. I’ll absolutely be ordering again!
I require a refund as not only did the flowers come a day late and the condition of the flowers were very poor. The box felt very hot as if probably left in a warehouse or truck overnight and the roses were very dehydrated. The heads were off of some and others were smushed.
Beautiful arrangement, fast and efficient service, and such polite and professional customer service! Everything was handled with care, and I’m very pleased with my experience. Highly recommend!
Dear LexandRoses Customer Service Team,
I am writing to express my disappointment with my recent order and to request a full refund.
I chose to purchase flowers from LexandRoses specifically because you advertised Cappuccino roses. These flowers hold special meaning for my wife and me, as they were the same flowers we used at our wedding. For her 30th birthday, I wanted to recreate that special look and surprise her with flowers that brought back those memories.
Unfortunately, when I arrived to pick up my order, I was informed by your associate that Cappuccino roses were not in stock. Instead, the order had been prepared with roses in a completely different color, without meeting the expectations set when I placed the order. This was not what I ordered, nor was it what I had envisioned for such an important occasion.
My wife was extremely unhappy with the flowers and felt that they looked pale. What should have been a special and memorable gift turned into a disappointing experience, particularly because the specific color and appearance of the roses were the main reasons I chose your company in the first place.
I am not someone who typically complains about a purchase, but in this situation, I believe a refund is warranted. I paid for a product based on what was advertised, and the flowers I received did not match what I ordered. I understand that inventory issues can happen; however, customers should be informed before substitutions are made and given the opportunity to approve the change or cancel the order.
I strongly believe that businesses should honor what they advertise. Please do not promote products as available if you cannot fulfill the orders as promised. At the very least, customers deserve transparency and the opportunity to make an informed decision before receiving a substantially different product.
Given these circumstances, I am requesting a full refund for my order. I hope LexandRoses will take this complaint seriously and handle the matter fairly and professionally.
I look forward to your response and a resolution to this issue.
Sincerely,
Rubert Alcantara
The flowers were absolutely as beautiful as they show on their website, very pleased and would definitely recommend them to anyone looking for flowers for a specific occasion
Eso fue lo que ordené unos rosas con color capuchino con una básquet era lo que decía y me llegaron sólo 20 rosas rojas no era lo que yo encargué y estaba tan emocionada de recibirlos porque es mi cumpleaños.
My mom has never gotten a big bouquet of roses, and for her birthday me and my stepdad decided to surprise her with one from Lex&Roses. We had a couple of hiccups trying to come up with the perfect one, but we did and her face once she seen it was all we wanted to see. She was so happy and emotional. Thank you Lex&Roses for making my mom's day brighter!
They are absolutely beautiful and she loves them so much, thanks for putting together such a beautiful arrangement and getting them to the location on time, I will be ordering more from you again and recommending to others.
Thanks
The flowers were gorgeous and were ready for pick up same-day. I ordered it and it was ready within 2 hours as promised. My wife loved them and received numerous of compliments! Will order from them again!
I requested for a change on the bouquet to only orange and black roses, and the order change was conducted immediately, no hassle. My girlfriend was amazed with the bouquet and I was very pleased to see her face when she opened the package! Thank you :)