The sun burns the flowers before She can receive it for her birthday and it was delivered late at night which I was not expected to be.
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Lex&Roses
Premium Roses
We select the best roses in the world to provide you with the best quality and variety possible.
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Customer Reviews
Overall rating: 4.6 / 5 from 4706 reviews.
Nothing wrong with the flowers and quality. It just looks like some orders got mixed up and we got the wrong flowrers vs what was ordered
Dear LexandRoses Customer Service Team, I am writing to express my disappointment with my recent order and to request a full refund. I chose to purchase flowers from LexandRoses specifically because you advertised Cappuccino roses. These flowers hold special meaning for my wife and me, as they were the same flowers we used at our wedding. For her 30th birthday, I wanted to recreate that special look and surprise her with flowers that brought back those memories. Unfortunately, when I arrived to pick up my order, I was informed by your associate that Cappuccino roses were not in stock. Instead, the order had been prepared with roses in a completely different color, without meeting the expectations set when I placed the order. This was not what I ordered, nor was it what I had envisioned for such an important occasion. My wife was extremely unhappy with the flowers and felt that they looked pale. What should have been a special and memorable gift turned into a disappointing experience, particularly because the specific color and appearance of the roses were the main reasons I chose your company in the first place. I am not someone who typically complains about a purchase, but in this situation, I believe a refund is warranted. I paid for a product based on what was advertised, and the flowers I received did not match what I ordered. I understand that inventory issues can happen; however, customers should be informed before substitutions are made and given the opportunity to approve the change or cancel the order. I strongly believe that businesses should honor what they advertise. Please do not promote products as available if you cannot fulfill the orders as promised. At the very least, customers deserve transparency and the opportunity to make an informed decision before receiving a substantially different product. Given these circumstances, I am requesting a full refund for my order. I hope LexandRoses will take this complaint seriously and handle the matter fairly and professionally. I look forward to your response and a resolution to this issue. Sincerely, Rubert Alcantara
Xxxxxx
100/10
The flowers were absolutely as beautiful as they show on their website, very pleased and would definitely recommend them to anyone looking for flowers for a specific occasion
I love it so much very professional smooth delivery
Eso fue lo que ordené unos rosas con color capuchino con una básquet era lo que decía y me llegaron sólo 20 rosas rojas no era lo que yo encargué y estaba tan emocionada de recibirlos porque es mi cumpleaños.
Is been my 4th times order with you. I never disappointed 🩵🩵🩵🩵
No llegaron frescas muchos pétalos machitos No viene en cajas refrigeradas solo le ponen una esponja en los tallos
Looks amazing
My girlfriend love them
Gorgeous flowers amazing packaging !
My mom has never gotten a big bouquet of roses, and for her birthday me and my stepdad decided to surprise her with one from Lex&Roses. We had a couple of hiccups trying to come up with the perfect one, but we did and her face once she seen it was all we wanted to see. She was so happy and emotional. Thank you Lex&Roses for making my mom's day brighter!
They are absolutely beautiful and she loves them so much, thanks for putting together such a beautiful arrangement and getting them to the location on time, I will be ordering more from you again and recommending to others. Thanks
Roses looked great
Nice 🎉
Great!!!!
Muy contenta gracias
The flowers were absolutely stunning. The stem was long and thick, you can tell these were quality flowers. Amazing presentation
The flowers came out better than thought!
Great service, quick delivery
She loved them! Beautiful and smelled amazing. Just as advertised!
The flowers were gorgeous and were ready for pick up same-day. I ordered it and it was ready within 2 hours as promised. My wife loved them and received numerous of compliments! Will order from them again!
the red roses died in 2 days!
Literal perfection
Thank you everything went exactly how it was suppose she was really surprised you made her special night perfect!
He loved them!
The roses were discolored and appeared old. My girlfriend was disappointed
The roses showed beautifully. Th3 wife loved them
Always fresh always beautiful, The only shop that I would trust with my special days.
I requested for a change on the bouquet to only orange and black roses, and the order change was conducted immediately, no hassle. My girlfriend was amazed with the bouquet and I was very pleased to see her face when she opened the package! Thank you :)
The best gift to give someone while they are alive 💖
🔥🔥🔥 Couldn't be better!
Nice
Beautiful
She loved it! Thank you guys
The happy birthday thing isn’t on the flowers and the quality of these flowers are bad
My bestfriend loved the bouquet! They’re still blooming in her house 🙂↕️ will not be using any other rose company ! Thank you 🙏
My bestfriend loved it! Roses are still blooming and looking fresh in her house ! Thank you 😊