FAQ's

How long does it take to receive my order?
We currently have a lead time of 1 business days depending on the quantity you order. Shipping time will depend on what you select during checkout. When completing the checkout process, you can choose from several shipping speeds via UPS. We do offer expedited shipping services, please contact us.

What is the Minimum order amount for delivery? 
Our minimum order for delivery is $55. Please make sure to meet this requirement or your order may be canceled. 

Is any assembly required?
Our pieces do not require assembly. We ship every piece completed so there is not need to attach something. 

Do you offer discount for ordering multiple items?
We do offer quantity discounts. Just message us on our contact page or at lexandroses@outlook.com and let us know what items you're interested in and how many.

Will I need to pay any customs fees or duties?
For international buyers only, your order may be subject to taxes and duties once your shipment arrives in your country. We cannot guarantee this information so we recommend contacting your customs office for more specific information on your country’s taxes and duties.

What is your return policy?
We have a 14 day hassle-free return policy for all of our items. If something arrives incorrect or broken, we will ship a replacement or send a return label for a return. Since our items are all custom made to order, any returns otherwise will need to be sent back by the purchaser, upon arrival undamaged, we will issue a full refund within 30 days.

Other questions?
We’re happy to help! Message us through our Contact Us page or directly to Lexandroses@outlook.com